Support

Stuck, confused, or found a number that looks wrong? Email support@pingworth.ai. A real person reads every message, and we usually reply within a few business days.

It helps if you tell us which phone you use (iPhone or Android), which gig apps you drive for, and what you expected to see.

Common questions

Why doesn't Pingworth show a trip or an offer? Pingworth only knows what you give it: your imports, the offer screenshots you share, and (on Android, if you turn it on) offer notifications. Some tips arrive days after a trip, so recent trips can change once they settle.

Is my data private? Yes. Screenshots and notification text are read on your phone and never uploaded. Only the offer details are saved. We don't sell data or run ads. See the Privacy Policy.

Can I use Pingworth while driving? No. Please set it up and review your numbers while parked.

Are the tax numbers ready to file? They're estimates based on what Pingworth has recorded, using published IRS mileage rates. Check them against your records and your platforms' tax forms, and ask a tax professional before filing.

How do I cancel Pingworth Pro? On iPhone: Settings → your name → Subscriptions → Pingworth. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Pingworth. Refunds are handled by Apple or Google.

I bought Pro but the app still says free. Give it a minute: your purchase has to reach our servers. Then open Pro and tap Restore purchases. If it still doesn't show, email us with the date you subscribed.

How do I delete my account? On the main screen, tap Delete account (under Sign out) and type DELETE to confirm, or email us from the address on your account. Deletion is permanent and removes your whole ledger. It doesn't cancel Pingworth Pro, so cancel that in your App Store or Google Play subscriptions first.

Is Pingworth made by Uber, Lyft or DoorDash? No. Pingworth is independent, made by RADLAB LLC, and not affiliated with any gig platform.

Thanks for driving with Pingworth.